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Terms & Conditions

Last updated 14 October 2026.

These terms apply when you order from The Print Shop at theprintshop.info. Please read them before you order. If anything is unclear, contact us before you buy.

1. Who we are

The Print Shop is a trading name of First Essential Holdings Ltd, a company registered in England and Wales under company number 15619967. Our registered office is 10 Montague Place, Worthing, West Sussex, BN11 3BG.

You can reach us by email at info@theprintshop.info or by phone on 020 3838 0609.

We are not registered for VAT, so we do not charge VAT on any order.

2. Your order and our contract

  • You choose your product and options (size, paper, finish, quantity and delivery speed) on the product page. The price updates as you choose.
  • Before you pay, you can check and change your order: change or remove items in your basket, and correct your details on the checkout page.
  • To place an order you need an account with us. You then pay at checkout.
  • When you place your order you are offering to buy. Our contract starts when we accept your order. We accept it when your payment is complete, and we confirm the order by email.
  • If we cannot accept your order (for example, if a product or option is no longer available), we will tell you. If you have already paid, we will refund you in full.
  • We keep a record of your order. You can see it in your account, and we email you an order confirmation. You can save or print these terms at any time.
  • Orders can be placed in English only.

3. Prices and payment

  • All prices are in pounds sterling (GBP). No VAT is charged.
  • The price on the product page includes printing and delivery to a UK address with the delivery speed you chose. There is no separate delivery charge at checkout.
  • Optional extras, such as our design service, are shown with their price on the product page. They are only added if you choose them.
  • You pay by card at checkout. Your card payment is handled by our payment provider; we do not see or store your full card number.

4. Your artwork

  • You can upload your artwork on the product page, in your basket, or from your account after you order. We can only start production once we have your print-ready file.
  • Please check your artwork carefully. We print the file you send. You are responsible for spelling, wording, phone numbers, dates, prices, images and the overall layout.
  • Files should be the right size, with 3 mm bleed on every edge. Keep important text and logos at least 4 mm inside the trim line. Images should be at least 300 dpi at print size.
  • Colours on screen are not exactly the same as colours in print. Screens show light; print uses ink. Expect small differences, and remember that different papers and finishes also change how colours look.
  • Normal tolerances in commercial print apply. These include small variations in colour between print runs and a small amount of movement when sheets are trimmed. This is why text must not be too close to the edge.
  • By sending us artwork you confirm that you have the right to use everything in it, including logos, photos, fonts and text, and that it is not unlawful.
  • We may refuse to print artwork that we reasonably believe is unlawful, offensive or infringes someone else’s rights. If we do, we will refund you in full.

5. “Design it online”

  • On some products you can make your design with our online designer. When you choose Use this design, it creates a print-ready PDF file and attaches it to your order, just like a file you uploaded yourself.
  • The designer checks that your text and logo sit at least 4 mm inside the trim line. It cannot check your spelling or details, so please read every line before you order.
  • If the designer fills in suggested text for you, it is a suggestion only. You are responsible for making sure everything printed is true and accurate.

6. Our design service

If you choose our design service on the product page, we will contact you about your design before anything is printed. We carry out the design work with reasonable care and skill. Before anything is printed we send you a proof to approve. Please check it carefully: if the printed item matches the proof you approved, it is not a printing fault. If we print something different from your approved proof, we will reprint it free.

7. Production and delivery

  • Each product page shows up to three delivery speeds (Economy, Standard and Express), each with an estimated delivery date. The date counts from when we have your print-ready artwork.
  • We sell and deliver to UK addresses only.
  • Delivery dates are estimates. If your order will be late, we will tell you as soon as we can. Unless we agree a different date, we will deliver within 30 days of receiving your print-ready artwork.
  • If you are a consumer and we miss a date that we agreed was essential, you can cancel and get a full refund. If we are late with any other order, you can give us a reasonable extra time to deliver; if we miss that too, you can cancel and get a full refund.
  • We will email you when your order has been dispatched. You can follow the status of every order in your account.
  • If you are a consumer, the goods are our responsibility until they reach you or someone you have named to receive them. If you buy as a business, the goods are your responsibility once they have been delivered to the address you gave us.

8. Changing or cancelling an order

  • Everything we sell is printed to your own choices and artwork. Under the Consumer Contracts Regulations 2013, the usual 14-day right to cancel does not apply to goods made to your specifications or clearly personalised.
  • Orders go to print quickly after payment. If you need to change or cancel an order, contact us straight away. We can only do so if production has not started. If we can cancel, we will refund you in full.

9. If something is wrong with your order

If your order arrives damaged, faulty or misprinted, or it is not what you ordered, please tell us. See our Returns & refunds page for how to do this.

If you are a consumer, you have legal rights under the Consumer Rights Act 2015. Goods must be as described, fit for purpose and of satisfactory quality, and any service must be carried out with reasonable care and skill. Nothing in these terms affects those rights. For more information, visit Citizens Advice.

Mistakes in artwork you supplied, or in a proof you approved, such as spelling, wording or phone numbers, are not faults in our printing. This does not apply to mistakes made by our design service that you could not reasonably have spotted in the proof.

10. Our responsibility to you

  • If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that was not foreseeable.
  • We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, for our right to sell you the goods, and for breach of your legal rights as a consumer.

If you buy as a business

You buy as a business if you order for your trade, business, craft or profession, including as a sole trader. The Consumer Rights Act 2015 does not apply to business purchases. Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for our right to sell you the goods. Subject to that, we are not liable to a business customer for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss, and our total liability for any order is limited to the price paid for that order.

11. Your personal information

We use your personal information as set out in our Privacy policy.

12. Other important terms

  • We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
  • If a court finds part of these terms invalid, the rest will still apply.
  • These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts.

13. Complaints

If you are unhappy with anything, please email info@theprintshop.info. We will look into it and reply as quickly as we can. When we reply with the outcome of your complaint, we will also tell you about any alternative dispute resolution (ADR) scheme available to you.